Southcot Services Ltd - Full General Terms and Conditions

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1. Without prejudice to any rights you may have at law which we have no wish to legally exclude or restrict. We (Southcot Services Ltd) will not in any circumstances be liable for any damages or losses, over and above the replacement cost of the items supplied, arising out of the use, or inability of use or supply or non-supply, of the products supplied.
   
   
2. Any goods supplied will remain the property of Southcot Services Ltd until full payment has been received. We will be allowed full access to recover such goods if there is a default in payment. Our software remains the property of Southcot Services Ltd. The licence supplied with the software will outline the exact conditions that have to be met to use it legally and these conditions would be available for inspection in advance of purchasing. Licenses are non transferable without our express written permission. We retain the copyright on all software written by us. Charges will be made at standard daily rates to return data where it is stored on recovered equipment. We can offer no guarantee as to the protection of such data.
   
   
3. Access to a phone will be provided by the customer at the time of any installations and we do not bear the cost of any calls which have to be made to successfully complete the installation. Quotations are based on the understanding that access to the site is possible for periods outside normal working hours of 08:00 to 17:30 Monday to Friday. If access is limited to these times there may be a need to make additional labour charges.
   
   
4. Customer's own conditions of purchase or buyer's standard conditions of purchase shall not apply unless specifically accepted, in writing, in advance.
   
   
5. All prices we quote and list are excluding VAT unless it shows otherwise. VAT is applied at the rate applicable at the time invoices are raised.
   
   
6. Travel is charged extra at standard rates, subsistence and other incurred costs are charged at cost.
   
   
7. Over night accommodation, where we deem it necessary, is charged at cost.
   
   
8. Quotations for services will be valid for one calendar month from the date of the quotation. The cost of goods and materials may fluctuate to reflect any changes imposed by our suppliers.
   
   
9. Payment. Hardware and third party software is supplied strictly on a payment first basis unless agreed otherwise in writing in advance. Our standard terms on all other items are 14 days.
   
   
10. Where support is provided on services or goods purchased, we reserve to right to withdraw such support where payment is overdue, whether as a result of oversight or dispute. We reserve the right to suspend any services we supply where payments for those services are overdue, whether as a result of oversight or dispute, and at least one reminder has been sent.
    
    
11. When installation or configuration is commissioned on an existing system, a full back up must be made by you immediately prior to us commencing work. Unless this is done we cannot guarantee to completely reinstate the system and data if that becomes necessary. Customers must have access to technical support for other third party software on their system and also have legal title and licence codes where appropriate to all software we might have to configure or reinstall. Without this we can not guarantee to resolve reinstallation matters or conflicts with software we have installed or changes we have made.
    
    
12. Charges due to unrelated faults or unforeseeable incompatibilities will be charged as extra, permission will be sought before any additional work commences. Additional parts will be chargeable and labour for fitting will be at standard rates.
    
    
13. All cables and computer components removed and/or replaced shall be retained by us unless agreed otherwise, in writing, in advance.
    
    
14. It should be noted that where quotations are itemised the costings shown are calculated in respect of the whole tender. Where a customer wishes to place an order for just part of a quotation s/he must confirm with us in writing that the prices quoted can be maintained.
    
    
15. Where there are failures beyond our control with regard to 3rd party resources we sell on, we guarantee to make arrangements for a customer’s resources to be transferred to ensure the maximum continuity of service. It must however be noted that there may be delays in this transfer and there may be additional charges to pay.
    
    
16. Errors and omissions excepted. For an explanation of this term see Wikipedia
    
    

This page was last modified on September 7, 2006 7:52